INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What does M.COVALI LLC offer?

M.COVALI LLC provides a wide range of electrical and home technology solutions, including:

  • Lighting Solutions: Bulbs, LED lights, decorative lights, and smart lights.
  • Electrical Accessories: Switches, sockets, cables, wires, power strips, and extension leads.
  • Safety & Surveillance: Security cameras, CCTV systems, and smart doorbells.
  • Home Electricals: Fans, heaters, and small appliances.
  • Cameras & Accessories: Premium cameras, lenses, tripods, and other photography accessories.
2. Where is M.COVALI LLC warehouse?

Our warehouse and business operations are based at:
443 Ramsay Way, Kent, WA 98032, USA.

3. How can I contact M.COVALI LLC?

You can reach us via:

  • Phone: +1 (206) 458-0449
  • Email: wmcollc25@gmail.com
4. Are your products energy-efficient?

Yes, our LED lights, smart lights, and certain home electricals (e.g., fans and heaters) are designed for energy efficiency, helping reduce electricity costs and environmental impact.

5. Are your security cameras and CCTV systems suitable for outdoor use?

Yes, many of our security cameras and CCTV systems are designed for both indoor and outdoor use, featuring weatherproofing, night vision, and motion detection. Check product descriptions for specific features.

6. Can I install your products myself?

While many products (e.g., bulbs, power strips, small appliances) are user-friendly for DIY installation, we recommend professional installation for complex items like CCTV systems, wires, or smart home integrations to ensure safety and compliance with local regulations.

7. What payment methods do you accept?

We accept payments via major credit/debit cards, PayPal, and other secure third-party gateways. Payment details are processed securely and not stored by us.

8. What are your shipping options?
  • Domestic (U.S.):
    • Standard: 3-7 business days ($5.99 for packages under 2 lbs; free over $99 in contiguous U.S.).
    • Expedited: 1-3 business days.
  • Remote Areas (e.g., Alaska, Hawaii): Additional $10-20 fee.
  • Orders are processed in 1-2 business days.
9. Do you ship to PO boxes?

  • Yes, for USPS-compatible shipments. Some carriers (e.g., UPS, FedEx) may not deliver to PO boxes, so provide a physical address when possible.

10. What is your return policy?
    • Return Window: 30 days from delivery.
    • Condition: Items must be unused, in original packaging, with all accessories.
    • Process: Contact us for a Return Merchandise Authorization (RMA). Ship to 443 Ramsay Way, Kent, WA 98032 at your expense.
    • Non-Returnable: Custom orders, perishable goods, or misused items.
    • Refunds issued within 5-10 business days after inspection.